How to Set Up a COD Form on Shopify (And Why It Doubles Your Orders)

Here's something most Shopify tutorials won't tell you: in Pakistan, Egypt, Saudi Arabia, and dozens of other high-growth markets, over 70% of online shoppers refuse to pay online. They want to see the product first. They want to pay at the door. And if you don't offer that option, they simply leave.

Cash on delivery isn't a legacy payment method — it's a trust mechanism. Customers who have never shopped online before, or who've been burned by scam stores, need the reassurance that they only pay when their order arrives. For merchants selling into these markets, offering COD isn't optional. It's the difference between a dead store and a thriving one.

The problem? Shopify's default checkout wasn't built for COD-first markets. The standard flow asks for a credit card upfront, which kills conversions for customers who only want to pay cash. That's exactly the gap BuyEase fills with its dedicated COD form — a lightweight, mobile-optimized checkout that lets customers place orders without a card.

A COD form is a custom checkout flow that replaces the standard Shopify payment page for cash-on-delivery orders. Instead of asking for card details, it collects the customer's name, phone number, address, and order confirmation — and that's it. The merchant fulfills the order and collects payment at delivery.

With BuyEase, the COD form sits directly on your product page or as a dedicated landing page. When a customer clicks 'Order Now,' they're taken to a clean, distraction-free form that loads instantly on mobile. There are no headers, no navigation menus, no distracting product grids — just a focused form designed to get one thing done: capture that order.

Once the customer submits, the order appears in your Shopify admin just like any other order. Your fulfillment team picks it up, packs it, and ships it. Simple, clean, and proven to convert.

Getting your COD form live on Shopify takes less than 10 minutes with BuyEase. First, install the BuyEase app from the Shopify App Store and open the dashboard. You'll see the COD Form builder right on the main screen.

From the builder, you can choose which product (or product collection) the form will capture orders for. You can customize the form fields — add a city dropdown for your top delivery zones, add a promo code field if you're running an offer, or enable WhatsApp OTP verification to confirm orders before you pack them.

Next, choose your theme. BuyEase gives you multiple form layouts that match different brand aesthetics. Pick one, add your brand colors, upload your product image, and hit save. Your form is now live and you can share the direct link in your ads, SMS campaigns, or add a button to your product page that opens the form.

That's it. Most merchants see their first COD order within minutes of going live.

It's not just about payment method. COD forms work because they remove every single point of friction between the customer's interest and their order. Standard Shopify checkout has 4-6 steps, asks for card information, requires an account or guest checkout flow, and has multiple pages of shipping details. On mobile — where 80%+ of COD market shoppers browse — this is brutal.

A BuyEase COD form is two fields and a button. Name, phone number, and 'Place Order.' That's it for the simplest version. The customer goes from 'I want this' to 'order confirmed' in under 60 seconds. And that speed of decision is exactly what drives conversions.

One merchant in Karachi selling clothing told us their order volume went from 15 orders a day to 38 orders a day within the first week of switching to BuyEase COD forms. Same ad spend. Same products. Just a better checkout.

COD's biggest challenge is fake orders. Customers sometimes place orders impulsively and then refuse delivery — which costs you shipping fees, return costs, and time. BuyEase's built-in OTP verification solves this by sending the customer a one-time code via SMS or WhatsApp before confirming the order.

When OTP is enabled, the customer enters their phone number, receives a 4-digit code in seconds, types it in, and only then is their order placed. This single step cuts fake order rates by 60-80% for most merchants, because an impulsive customer who regrets their decision won't bother entering a code.

You can configure OTP as optional or mandatory, and you can set a time window for confirmation. BuyEase handles the SMS/WhatsApp delivery through its integrated messaging system — no third-party setup required.